Information and guidance on how to submit a sample can be found below, along with details of our bespoke submission boxes and how to order them.
In addition to the guidance found on this page, our Practice Portal contains a large number of resources aimed at helping you optimise your sample submissions. Amongst these is the Complete Sampling Reference Guide, which provides information about withdrawal times, how to reduce the risk of non-viable samples, and the optimal time to sample. Click on the Practice Portal button below to explore further.
Our video gives step-by-step guidance through the process of submitting a sample and the key points to remember.
Submission boxes are provided free of charge and contain the following:
The submission box includes all items that are required to ensure your sample submission meets UN3373 packaging requirements. For more details, please click here.
To request additional submission boxes, please click below.
All samples are sent using Royal Mail’s ‘tracked’ service. The following postal options are available:
This FREE pre-paid online service allows you to book a collection
with Royal Mail and they will collect your sample directly from your practice.
For more information on how to book a collection or how to track your sample, please see our handy guides here:
If you prefer to post your sample, you can do so in the following ways:
To find your local drop-off points, visit: royalmail.com/services-near-you/
Please make a note of your tracking number before you post your item(s) in case you need to trace it at a later date.
Don’t worry! Our serum storage facility is available free of charge and your samples will be safely stored until you are ready to test, allowing you time to complete the case work-up, and:
Simply tick the box on your sample submission form to request the use of this free facility.
*Initial storage period is 3 months, after which you will be contacted to find out if you are ready to test.